marketing | Wine Conversation

Archive - marketing RSS Feed

Talking about influence, elitism and wine

September 6, 2011 in marketing with 5 Comments

On a highly unusual day in London recently I was lucky enough to be interviewed twice on similar topics – the coming together of wine, blogging and some measure of influence.

This blog, in large part thanks to its longevity but also some very active and loyal followers, regularly appears on lists of “top wine blogs”. Of course, there is no easy or accepted way of defining what these top blogs are, and every time this comes up, the usual discussions arise (see my recent post about the UK Wikio rankings). However this is measured, it means that those of us involved in publishing it get asked to share ideas and our ‘secrets’ with others, which is always fun and good for the ego*

The first interview was with Cision UK, a PR services company, and I will share that with you if/when the video is public. We had a bit of fun with this one.

I also met with PeerIndex, one of the leaders in the field of online influence measurement. I wrote about online influence on this blog in the past (“Writing Under the Influence of Twitter” and “Measuring Influence or Communication Skills“). They asked to interview me for some thoughts on influence and wine, and the result is this video, shot on location at Around Wine (thanks to the very generous Daniel, aka @winerackd). Please excuse the lighting which makes me look like I’m wearing Tim Minchin style mascara:

One of the quotes which seems to have caught some people’s attention was:

“I have no influence. People who follow me make me have influence, so effectively they are the influencers.”

This may seem backwards, but the point I was trying to make is that influence is being viewed backwards. The individuals with lots of followers do not necessarily have the ability to influence the behaviour of others. We ought to be looking at how these particular users represent the shared interests of those in their networks.

I can’t make anyone drink a bottle of wine … but if you can convince me that I should drink yours, then maybe you’ve got the message right that will make others do the same.

Trying to target bloggers as mouthpieces for PR messages doesn’t work, but learning to engage with them is a great way of engaging with consumers in general.

Just a thought.

* It also goes to prove my point that any measure of “influence” is self-referential because if you are seen as influential, you attract more attention, links and interviews … and therefore more success which then means more “influence”

Shock! Wine blog helps to sell wine (wineconversation.com)
What Exactly Does a Social Media Influence Score Mean? (fastforwardblog.com)
Review: Tim Minchin’s Comedy Prom at Snape Maltings (cassiefairy.wordpress.com)

The Return on Investment of Wine Education

June 14, 2011 in marketing with 34 Comments

… or why “consumers need more wine education” is wrong

It would appear to be widely accepted in the wine trade that if only consumers knew more about wine, the more, better (and higher profit) wines they’d buy.

“Consumer Education” in the form of brochures, seminars, events, newsletters, websites, apps, social networks, trips etc, form part of most every wine marketing plan (assuming they’ve even bothered). To quote one recent example, Tom Lewis (aka @CambWineBlogger) in a discussion on this topic initiated by Wink Lorch (aka @WineTravel):

(what we need is) more wine education, so people start to want better wines and feel confident about searching for them …

In other words, it isn’t a problem with the wine or how it is made available, it is really about a lack of knowledge. We can fix that. Right?

Losing the plot

June 10, 2011 in marketing with 7 Comments

It seems so obvious from the outside. Winemakers and wineries in a region should cooperate to promote the region and give consumers a clear idea of what that region offers to encourage them to give their wines a try. Yet in practice, when you delve into any region or country, what you see are arguments, divisions and recriminations.

It is something I saw a glimpse of recently during a trip to the beautiful region of the Langhe in Piemonte (thanks to Berry Bros & Rudd), but I stress that this was only the latest example of something I see everywhere.

The conversation started as “How can we (all) make people more aware of the Nebbiolo grape” … but quickly turned into a discussion about who should or should not be included, how “there’s really nothing else in the world like nebbiolo, and everyone should realise this”, and about the classification of vineyards.

Italy is already famous for its complex regional boundaries and multi-layered wine classifications. So how is it that wineries can possibly rationalise “making things easier/clearer for the consumer” by creating further sub-divisions of wine regions and new DOC’s?

I felt the odd one out when I implored the wineries to spend time finding what they have in COMMON that is unique instead of worrying about local matters, but how to explain this view?

Wine and Movies

Winemakers, their wines and their wineries are all great characters. On their own, each one is different, has its own background, personality and role to play in this world. Yet, individually, they are walking biographies, of interest only to the already devoted fans. They lack a context & excitement. They lack a narrative.

To quote an interesting article by Caro Clarke:

“Plot is what happens. Narrative is what the reader sees and hears of what happens – and how he sees and hears it.”

Movies NEED great characters, but they also need a narrative, a story that affects not just what we learn, but HOW we understand what it is all about. There has to be something that brings these characters together, gives them a way to express themselves, makes them interact, highlights their brilliance … and their flaws.

Jack Bauer (Kiefer Sutherland) needs Los Angeles, computers, satellites, guns and terrorist threats to make sense as a character, otherwise he might just be a moody, aggressive law-enforcement officer with a sadistic streak and a knack of being in the wrong place at the wrong time
King George VI (Colin Firth) needs the pageantry and social norms of British Royalty and threat of war of 1930′s London to make us care about his fight with a speech impediment, otherwise he’d just be an unfortunate toff who wouldn’t make much money as an after-dinner speaker

Ultimately, there has to be something that engages the viewer and consumer and keeps them in their seats. THIS is what the region should be providing. But just like every movie needs its actors to play the parts, it also needs directors, screen writers and camera operators (and many more skilled folks, including Best Grips, whatever they are). A great movie only emerges when all of these people, and their skills, come together.

The same is true for wines. There are great wine makers, great wineries and amazing wines, but they make a much greater impact when they are put into a context that consumers care about and understand. EVERYONE needs to play their part in promoting the region, and the individuals involved need to learn to think of the overall effort as well as their own objectives.

Consumers are looking for ways to understand wine, so let’s give them the stories they need to convince them to bother paying attention, and then spend their hard-earned money on our wines.

In response to this, Vrazon is planning on running workshops for wineries and regional bodies to help them develop this concept for their own situation. Look out for announcements for dates and locations in 2011 and 2012 but we hope to have one up and running in conjunction with the 2011 European Wine Bloggers’ Conference

Let’s hope that in future we can tell more interesting, unique stories that make sense of the great wine characters that do exist out there.

A toast to wine freedom

May 31, 2011 in marketing with 4 Comments

In this 50th anniversary year of Amnesty International*, I propose a letter-writing campaign that might liberate wine stories from their digital prisons.

“Yet if these feelings of disgust all over the world could be united into common action, something effective could be done.” Peter Benenson

Please feel free to employ this whenever you come across egregious examples of “digital wine imprisonment” then give a “Toast to Freedom“.

[Template Letter - amend and complete as appropriate]

Dear [Winery]

It has come to my attention that the amazing, delicious and unique [wine], a wine celebrated by wine lovers across the world as an outstanding example of the craft and science of winemaking, has, by your actions and inactions, been digitally imprisoned and locked away from the gaze of millions of potential appreciative drinkers.

It was clearly established by international convention that the use of Flash-based web sites is cruel and unusual punishment, tantamount to torture. Wine lovers wishing to enjoy [wine] should not have to wait ages for screens to load, to sit through cringeingly self-congratulatory and irrelevant films, or install plug-ins just to watch bubbles burst on their screen or photographs drift in and out of focus.

Continue Reading…

Access Granted

May 26, 2011 in marketing with 0 Comments

Last week’s Access Zone activities at the 2011 London International Wine Fair (LIWF) were not only great fun and a way to spread the word about social media in wine, but they seemed to strike a chord with the wine trade present.

Gabriella, Ryan and I were very pleased with the buzz around the fair and online about the range of events, seminars, projects and announcements that Vrazon helped to make happen on the relatively small space of the Access Zone. After all, that was the idea. This wasn’t intended to be another “theatre” for presentations, but an interactive space where we could start discussions with a presentation, then have as much participation as possible. As Ryan Opaz observed:

“The only way this will work is if the audience interrupts a lot.”

Every major announcement was well attended, with participants filling the aisles and following on the livestream. We are extremely grateful to all those who took the time out to listen, ask questions, answer queries and generally make the experience of the LIWF as useful as possible.

The archive of the live access zone video and interviews can now be browsed; more polished videos will take a little longer, but BIG thanks to MadCatMedia for making the magic happen

Day 1 – Tuesday 17th May

The Access Zone really kicked off with two big events on Tuesday – the social media Q&A sessions with ourselves and other volunteers, and the launch of the Disrupt Wine (you will be able to learn a lot more about the Disrupt Wine on the dedicated site being built).

Where else would you get the combined talents and different perspectives of Wink Lorch, Louise Hurren, Andre Ribeirinho and Ryan O’Connell on a roundtable? It was a lot of fun for Ryan and me to moderate and be involved in. The overall message from these discussions could probably be summed up a:

“Be yourself, and good stuff will happen”

It was also amazing to be able to create a blend of three different varieties from three different winemakers in three different countries – and made on the stand! We are very grateful to Thierry’s who took the brave step of returning to exhibit at the LIWF by investing in a stand that would sit alongside the Access Zone. Most importantly, they also agreed to the concept of developing a pan-European wine blend on the stand in only three days. It was a privilege to work with Markus Huber (of Weingut Huber in Austria), Emmanuel Laurent (of Rodet in Burgundy) and Giorgio Flessati (of Viña Falernia in Italy) on this project. Evidence, if any was needed, of their own commitment to doing something different and offering creative, fresh thinking to the UK wine trade.

We ended the day with the visit by Naked Wines and their archangels, learning about their latest developments and watched them select a range of new wines. Naked Wines are now also listing the Disrupt Wine on their new marketplace – do check it out and get involved.

Day 2 – Wednesday 18th May

The Wednesday was time to showcase Vrazon‘s other main projects, the Born Digital Wine Awards (BDWA) and the European Wine Bloggers Conference (EWBC). Congratulations to all the winners and runners up in each of the 5 categories of the inaugural BDWA, many of whom, like Wink Lorch, Tim Atkin, Richard Ross and Mark Ryan were on the stand to hear the results. The response was wonderful, particularly as there were some very deserving finalists in the spotlight, including both new names as well as established writers. Congratulations to all of them!

For more details and a full list of finalists and winners, visit http://borndigitalwineawards.com

We also took the opportunity to announce the overall theme for the fourth edition of the European Wine Bloggers Conference, which will be “Storytelling“, and that George Taber will be our first keynote speaker. Of course, this was all accompanied with a delicious glass of Franciacorta from our host sponsors for 2011. Please visit the EWBC site for more information, and if you are thinking of coming, please do book your tickets soon as the number of tickets is fixed and we anticipate them selling out early again this year.

But it wasn’t all about us, it was also a chance for Ryan O’Connell’s to give hints and tips for wineries looking to take advantage of social media, and to hear more about what Palate Press is up to to help wine bloggers make money from their blogs – check them out!

Day 3 – Thursday 19th May: The final day

The final day was once again dedicated largely to Disrupt Wine - selecting the delicious winning blend (50% Gruner Veltliner, 40% Falanghina and 10% Macon Chardonnay) as well as unveiling the label design incorporating the audience’s own tasting note contributions.

We also had great discussions on blogging by David Lowe (@bigpinots) and another general Q&A with Ryan Opaz. Lots of great content there for reference.

On top of all this there were dozens of great interviews with bloggers, publishers, retailers and winemakers, open tasting sessions and PLENTY of networking, much of it brought to you live but also recorded to watch again.

We hope all those who made it to the stand got something out of it. Not everyone at the fair will have seen the value of Social Media in wine, and it certainly is not a tool to replace everything that is done to sell and promote wine, but it is a great complement for the best brands and people, and we hope to see more great stories being told after this event.

These were three intense days, but with the help of our many friends listed here, as well as the organisers of the LIWF, and Thierry’s, we feel it was all worthwhile for all those involved.

See you next year!

Robert McIntosh, Gabriella Opaz & Ryan Opaz