Posts Tagged ‘branding’

Honest about being Craggy

Tuesday, October 20th, 2009

I was lucky enough to be invited to a tasting of prestige wines held at the marvellous Corrigans restaurant (I was too busy enjoying the food to remember to take any photos, sorry).

Craggy Range Tasting

Craggy Range Tasting

The occasion was a tasting of recent vintages of Craggy Range, one of the exponents of really top class wines from unique terroirs from the new world, in this case New Zealand. Whilst many wine drinkers might think that the concept of single vineyard, terroir-driven wines might be the preserve of the ‘old’ world, this is really not the case. I am seeing more and more of this style of wines reach the UK consumer from places like New Zealand, Australia, South Africa and, of course, California which might finally be starting to make people notice – but will they believe it, and more importantly, pay the difference?

I have not been a great fan of New Zealand Sauvignon Blanc recently (I feel that many have lost subtlety and have become hard to drink and enjoy rather than taste) so it was really refreshing to taste some absolutely wonderful crisp, mineral Chardonnays from single vineyards such as Gimblett Gravel, and earthy, dark fruit and herbal Pinot Noirs, such as that from the Calvert vineyards along the famous Felton Road.

What stuck with me was the straight-talking (sometimes achingly frank) style of the winemaker Rod Eastman which was captivating, particularly since it was clearly combined with great wine knowledge. This is exactly the kind of voice I would love to follow online on a blog, or vlog, to educate me about his wines, about this quality of wine, and about his country. Rod was able to give his wines context, which included some critical assessments of particular vintages, grapes and closure decisions (he happens to really hate cork).

You rarely hear brand spokespeople making any such admissions, and it reminds us that as well as being the winemaker, he is still a wine drinker himself, and therefore “one of us” – and someone we can trust. In fact many of those whose views I trust most have managed to combine a professional view with an honest, personal opinion too.

At this time Craggy Range are not active in social media, but I know it is on their agenda (is it not on everyone’s yet?) and I look forward to learning a lot more about the unique terroirs and regions of New Zealand from them one day soon, and I hope the winemakers’ views feature clearly on whatever they do.

Thank you to Warren Adamson for arranging for me to attend.

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No charge

Thursday, June 4th, 2009

Here’s an idea for wine brands – it’s free, or should I say “there is no charge attached”

As the BBC pointed out yesterday, people in Britain consider Broadband at home “essential”, like water or electricity. I agree. I’d also add, that the next move will be to demand it outside the home too, so they can continue their daily business – work, shopping and conversations, on their mobile devices.

There are more and more hotels, bars and restaurants are offering Wi-Fi (although hotels try to charge for it which is just wrong!) which is a great idea – although few are using this properly to their advantage (I’ll post on that as well soon). But as this becomes more common, it will lose its power to impress. Once it is expected, it will only be an issue if it is NOT available.

What no-one has yet done in the restaurant trade (to my knowledge) is address a major shortcoming of all this mobile interaction – access to POWER. CHARGE. ELECTRICITY.

A customer could easily walk into a bar with any combination of laptop, iPod, mobile phone, camera or games console. Want to be their friend for ever? Offer them access to power points (or should I say sockets). The clever bar manager will also have a set of chargers for the most common tools & brands (iPhone, Blackberry, Nokia, PSP, etc.) available which customers can borrow FREE.

There have been many times I could have been sharing my experiences of the food, wine, and the location but I couldn’t for fear of running out of battery (in my vocabulary for obvious reasons this is now called “twitter juice“). You should have seen the look I got when I asked recently if they happened to have a charger.

If you are a wine brand with ANY form of online presence, why not brand these tools and make them available instead of just sending out more ice-buckets or menu covers?

I’ve even got a name for the branding campaign – “No Charge”

Just a thought. If you do something like this, let me know!

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The Beer Conversation

Friday, September 12th, 2008

I hope you will indulge me and allow me to change the regular subject away from wine for a short while.

The subject today is beer. To be specific, it is Stella Artois and their marketing and PR activities. THIS is what I was inspired by!

I did not set out to think about beer marketing, but I had been trying to get along to a regular London Bloggers get-together for many months and I had failed 7 times already (that’s almost a year of events) so I made a special effort for the summer party.

To help celebrate the event, Stella Artois made the brave, and far-sighted in my opinion, decision to sponsor the event. Not only did they pay for drinks, but they also offered a quite unique prize – a trip for up to 6 bloggers in their Star Over London airship (or zeppelin) as seen above. Each of these seats cost up to £360, so it was no small prize!

Stella Artois managed to tie in this prize to their sponsorship of “Love Your Local“, a campaign they are supporting to highlight pubs that are at the heart of their community. To win the bloggers’ prize we had to describe what we liked about our favourite local. I happen to have a great local pub (The Honor Oak), so it was no effort to write about them – and it so happens that I won one of the prizes.

[You can see my pictures here]

I also discovered that, as well as their long-standing and well regarded television commercials, they have a new interactive site with a game and other goodies (not sure about the game – it looks wonderful, but is it a game or a movie?) that includes a great collection and presentation of their adverts (I think these are the cinema-length versions).

It is a sign of a good campaign that you can conduct several different activities but still manage to tie them together, keeping the brand profile high.

Stella Artois emerges as a well recognised brand that cleverly manages to sell itself as a “premium” brand whilst still managing to compete on the mass market in pubs and supermarkets (i.e. it still discounts!). As far as wine is concerned, only champagne has managed to achieve this.

Wouldn’t it be wonderful to see a similar branding concept in the wine business?

There are many reasons you won’t see a wine brand pay to brand a zeppelin or shoot some of the most beautiful cinematic ads, chief of which is that none can afford it, but the impressive link up between the promotions, and the single-minded (although no longer “Reassuringly Expensive”) and cleverly humorous presentation is something that would be wonderful to see.

[I ought to point out that Stella Artois is not immune from criticism either, with regard to its branding, but I don't think it negates the point that wine brands who want to succeed, as well as surviving for somewhere between 82 and 642 years, can learn from this sort of consistent branding]

Can you taste the difference?

Tuesday, April 22nd, 2008

Would you buy this wine? It costs £7.99


This price is WELL above the average of around £4 per bottle in this country. If you are willing to spend double that amount there are only 2 main reasons:

  1. You are a “wine connoisseur” and know what you are buying and regularly spend this much
  2. You are buying for a special occasion; a party, a gift, a really special treat

I found it on the shelves of a local shop. Barossa Shiraz is world famous. Whether you know about the red earth, the climate, the issues of water shortages or anything else at all about the region, you have probably heard of “Barossa Shiraz”.

Now, you wouldn’t expect it to be cheap – generally speaking, if you’ve heard of the region (Chablis, Rioja, Bordeaux, …) the wine isn’t cheap, but it is Australia after all, not … FRANCE, that place where all good wines are really expensive. Anyway, do the French even make Shiraz?

2006? Should be good. Not too old. Time to check out some more clues.

What about this one, at the bottom?


St. Hallett? Many will not have heard about this producer, but there is actually a name on here that can be checked out. If you know anything about Barossa then the name of St. Hallett should ring bells. Old Block? Faith Shiraz? If you search for the name you’ll find this is a top producer with a great track record.

£7.99 for one of the best known names in the region? Cool!

If I bring this home to my husband or wife, or bring it to that dinner party on Saturday, they’ll be really impressed.

But wait! What’s that? At the top?


Sainsbury’s?

You want me to spend twice the national average on a bottle of wine, and when I bring it to the dinner party, despite it being a well liked grape, despite the well known region and the world-class producer, it says “Sainsbury’s” on the front label?

Erm …

  • You could say that if I say I wouldn’t buy it I’m being snobbish.
  • You could on the other hand, argue that if I’m spending this much money, a guarantee from a trusted brand like Sainsbury’s would encourage me to try it.
  • On the other hand, with all the choices available, do I want this name on there?
  • Or, are they using their buying power to get a great deal?

There is no easy answer, but these wines run all the way up to £12.99 for an Amarone and more and I am told that they are not easy to convince customers to buy (this is from the shop floor).

I know what I think, but what do you think? Premium wines (good ones at that), at reasonable prices, but constrained by the fact that it carries a non-premium label.

Would you buy it?

Stormhoek Origin and End

Thursday, February 7th, 2008

As was revealed today in Harpers, it seems that Origin Wine Pty, another producer from South Africa with existing international brands and strengths, will be taking over the assets of Orbital.

I can’t say I know much about Origin beyond what I have read elsewhere today, so I can only hope it works out for them and for the brands, including Stormhoek (why is it that neither of these companies seems to have any web presence of their own?).

What is interesting, and sad, is that as Origin already has UK offices it will not be taking on any of the Orbital staff, so I suspect there will be some pretty big changes in the marketing of the brand. I’m pretty sure, for a start, that it means the end of Hugh MacLeod’s involvement.

It is probably a sensible result for those involved, but I guess there are those of us who will be disappointed that the result was not more … dramatic, and befitting the brand.

Let’s see what Origin can do for the wine. Good luck!

Stormy waters for Stormhoek

Friday, January 11th, 2008

Lots of interest in the story about Stormhoek and Orbital going into administration that I posted recently, so I thought I would update it with a few more thoughts.

My first observation is that there has been a deafening silence from Hugh MacLeod on the subject of Orbital’s problems. You’d think that the uber-blogger and chief communicator might have something to say on the subject so I am guessing that either a) he is so thoroughly ****ed off that he dare not discuss it or b) – much more likely – that there is stuff happening behind the scenes and he is waiting for that to be made public. I certainly do hope it is the latter.

Secondly, Alastair brought up the issue of the 4P’s of Marketing (a subject I have covered before myself before) in the comments.

I do think that Stormhoek did manage to have a good Product, at an attractive Price and had managed to get reasonable distribution (Place) for the wine – and of course they were famous for the Promotion. Here was a brand NOT using Price as their main driver – hurrah!

The main reported reason for the failure of the business was a poor decision to upset a retailer by selling their wines cheaper to a competitor, resulting in them being delisted. Whether this is factually correct or not I do not know, but it reminds us that retailers have power over such young brands – and that without the P of Place/Distribution none of the other elements mattered enough, and the business suffered.

However, I would also suggest that there is another way they had suffered a little lately as Alastair’s story demonstrates (see comment number 5). The focus had moved too far towards packaging and the image. There were regular label changes, including for Valentine’s Day, special runs with new labels for facebook groups, awards dinners and Microsoft, etc. I’d suggest that all these distracted from the main business objectives and did not focus enough on getting fans to put their money where their browsers were and go out and buy the wine.

A small company cannot cope with lots of different labels and dispatching tiny lots of wines all over the place (for free!!). The key is focus, and in a competitive market like wine, to minimise costs. Instead, they started upsetting their fan base by fragmenting their product offering and making it harder to deliver on their promises.

The Wine Conversation needs to be as general and free-ranging as possible, and no brand could, or should, control it. Anyone can join in and so become interested in wine, whatever their angle is on the subject. However, as Josh pointed out, a winery or brand needs to sell wine in order to survive, and their conversation must ultimately lead people to the cash register.

I hope that Stormhoek 2.0 gets back to basics and uses its indubitable communication skills to get their product selling again.

More thoughts soon I’m sure when more news comes out.

[UPDATE: More news out now. See here. The Administrator is "optimistic" of reaching a deal next week.]

Wine & Photography – some further thoughts

Saturday, December 1st, 2007

My previous post solicited a few responses which I felt I had to respond to here and here.

The interesting thing is that photography could do lots of different things for wine. It COULD be about the tasting experience. It COULD be just about selling the product and packaging recognition.

But I think it COULD be so much more. I should point out that the whole reason for this blog is not to sell any wine, but to talk about how important wine is, or could be, in our society.

Let’s take them separately so I can explain my thinking, and the differences.

PHOTOGRAPHY AS A TASTING NOTE
As we have discussed, there are those who are already trying this, in particular Chateau Petrogasm. The point of the image is to express something unique or descriptive about what is INSIDE the bottle. They do not need to pick a brand for this as this concept applies to any wine. This is a very useful addition to the communications armoury of any winery or retailer.

The limitations of this, in terms of adding to the general perception and role of wine, is that it targets those who have pretty much already decided they could buy this product, but they would like to know a little more about exactly what they will experience when they open it.

But what about the undecideds?

PHOTOGRAPHY AS A SALES DRIVER
mince pieThe important point that Andrew made was that selling wine requires context. I agree. He mentions the kind of photography he likes, and happens to be very good at, which is wine and food. The photograph acts as a means to communicate an ideal occasion and partnership for the wine, be it food or location.

There may be people out there who had not yet conceived of buying wine, but whose occasion matched the image (dinner party, specific food match, …) who would be influenced by the communication of this image.

The trouble is, neither of these reasons does what I set out to do, which is to use photography to say something about the role of wine, or a SPECIFIC brand of wine, in an individual’s life or generally in our culture (the wine conversation).

[Photo by Wine Scribbler (Andrew Barrow) :: Unfortunately for a post about photography I do not have access to photos of these topics as I have simply made them up, so to brighten up this post I am borrowing one of Andrew Barrow's excellent photos for you to enjoy.]


PHOTOGRAPHY AS BRAND COMMUNICATION TOOL

Lots of wines will taste of brambles and spice. Many of these wines will be a great match for lamb and lentils. But which would you choose?

How about the one that is drunk by a George Clooney look-alike, whilst resting in a large leather armchair in an oak panelled room, and being served his food on a silver tray?

“I’ll have what he’s having!” It says ‘I like old fashioned luxury’.

Or maybe it is a wine that has refreshing citrus and exotic fruit flavours? Maybe you’d choose one that was matched to a grilled fish with cous-cous and aubergine tapenade drizzled with olive oil and set against a Greek sunset?

But how about the one that has diamonds drizzled in a glass instead, and shows the sunset from the deck of a yacht whilst the pristine white towel sits on the deck chair awaiting its mistress’ return from her dip in the sea?

“I’ll have what she’s having!” It says ‘I’m a modern, independent person used to always getting the best’.

This is branding. I could go on and maybe vary the target groups a bit more. How about a message about an active, independent retiree enjoying a moment of well-deserved relaxation with the family? Or how about a young woman surprising her partner with a bottle of wine as a little bit of just-affordable-luxury with their fish & chips to celebrate them buying their first apartment together?

The message does not have to be about the wine or even how it is consumed. It should be about what makes this wine different from all other wines, and what buying it, or consuming it, says about that person (even if they do not like it).

Champagne does exactly this. Spirits do this. Why not still wine?

Wine has not really come to terms with this and continues to focus so much on the product itself rather than these ‘extended’ features of the brand, something which is second nature to anyone in most other consumer marketing fields.

I am not advocating selling wine solely on this basis, as one of the things that separates wine from many other products is its “agricultural/natural” authenticity and individuality, and its continuously evolving nature. However, wine is a luxury, whether we like it or not, and there is a LOT of competition in this field from people and products who can do this better.

Whilst thinking about this topic I have browsed through the latest wine magazines on my desk and the quality of imagery in the advertising, other than for champagne, is woeful. I thought about it, but decided I will not even bother to reproduce them.

If wine producers ever want to sell their wine for more than simply the cost of production, and sometimes not even that, then they are going to have to start communicating some of the ‘other’ benefits of their brands.

So, is there a photo out there that says some of these things above about wine (ANY wine) without actually having to involve a glass or a bottle? Or at least only peripherally?

What emotions, actions, associations … do we have with wine that could be expressed visually so as to say something new about wine?

Maybe this is a meaningless quest, but I think it is worth at least asking the question. No?

Wine and Photography – some thoughts

Sunday, November 25th, 2007

Andrew Barrow from Spittoon is, as I have said before, a great photographer of wine ‘occasions’, particularly setting them off against food matches. Check out his photos here. He also pointed me to a friend’s photos here.

He and I have had a brief conversation about this some time ago, and I thought I would share my issues with this subject here in case others have any suggestions.

If you ask someone for a “wine” photo, you will get:

- a bottle shot, with or without props
- a vineyard shot
- a glass of wine (funny angle not required); swirling or dripping extra
- a smiling couple/group at a table with glasses raised

However well executed these shots are (and some are better than others), they have been done before by someone else. What is happening in 2007 with wine that we want to communicate? Is there nothing different today than there was 2, 10, 20, 50 years ago? I think there is, and we need to think about the visual language of how we get this across.

Let me give a comparative example culled from about 45 seconds searching on flickr.com

If wine were … snowboarding, then this is the photo we are using (This photo by Anh Quan). There is nothing wrong with it. It shows boards, the design alternatives and the set up is fine.

However, snowboaring enthusiasts might use this type of shot (Photo by T A K K):

Relevant, active, engaging, atmospheric, fun, modern, youthful, … good!

You might even go so far as saying that if you removed the board from the photo, there are still enough clues for the target market to say “Snowboard!” (or whatever a cool snowboarder actually says).

This is exactly what the perfume business and soft drinks markets already do. Perfumes are all about beautiful people being terribly attractive.

Soft drinks are the same. A can is boring, but Wayne Rooney draining a can after a tough game whilst condensation drips from the can or bottle is not. Of course we cannot, by law, do many of these same things for wine at least in the EU, but the concepts are there.

So, if snowboarding or perfumes were wine, what photos should we be taking to make it relevant, active … and all those other nice words up there?

Now, Chateau Petrogasm has attempted to move in this area, although not directly. Their concept is to link a photo (or an image more generally) with a tasting note. This is radical, and fun, but it is about the taste of the wine. I am still thinking a little more broadly about how photography might capture the essence of a wine brand.

Tom Wark at Fermentation also mentioned a similar issue recently, although relating to the graphics for the entire catalogue and not about a single wine or brand.

I believe that this area is ideal fodder for more creative bloggers who have a decent artistic streak and mastery of a camera.

Question: How would you ‘capture’ a wine brand WITHOUT showing a bottle, a glass, winery or vineyard? Has it been done? Any suggestions for specific brands (polite only please!)?

And then (you knew it was coming), how might we communicate the Wine Conversation and therefore the role of wine in our culture(s) in general using photography (bottles and glasses allowed this time)?