Posts Tagged ‘communication’

Honest about being Craggy

Tuesday, October 20th, 2009

I was lucky enough to be invited to a tasting of prestige wines held at the marvellous Corrigans restaurant (I was too busy enjoying the food to remember to take any photos, sorry).

Craggy Range Tasting

Craggy Range Tasting

The occasion was a tasting of recent vintages of Craggy Range, one of the exponents of really top class wines from unique terroirs from the new world, in this case New Zealand. Whilst many wine drinkers might think that the concept of single vineyard, terroir-driven wines might be the preserve of the ‘old’ world, this is really not the case. I am seeing more and more of this style of wines reach the UK consumer from places like New Zealand, Australia, South Africa and, of course, California which might finally be starting to make people notice – but will they believe it, and more importantly, pay the difference?

I have not been a great fan of New Zealand Sauvignon Blanc recently (I feel that many have lost subtlety and have become hard to drink and enjoy rather than taste) so it was really refreshing to taste some absolutely wonderful crisp, mineral Chardonnays from single vineyards such as Gimblett Gravel, and earthy, dark fruit and herbal Pinot Noirs, such as that from the Calvert vineyards along the famous Felton Road.

What stuck with me was the straight-talking (sometimes achingly frank) style of the winemaker Rod Eastman which was captivating, particularly since it was clearly combined with great wine knowledge. This is exactly the kind of voice I would love to follow online on a blog, or vlog, to educate me about his wines, about this quality of wine, and about his country. Rod was able to give his wines context, which included some critical assessments of particular vintages, grapes and closure decisions (he happens to really hate cork).

You rarely hear brand spokespeople making any such admissions, and it reminds us that as well as being the winemaker, he is still a wine drinker himself, and therefore “one of us” – and someone we can trust. In fact many of those whose views I trust most have managed to combine a professional view with an honest, personal opinion too.

At this time Craggy Range are not active in social media, but I know it is on their agenda (is it not on everyone’s yet?) and I look forward to learning a lot more about the unique terroirs and regions of New Zealand from them one day soon, and I hope the winemakers’ views feature clearly on whatever they do.

Thank you to Warren Adamson for arranging for me to attend.

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Brain Fail

Wednesday, January 7th, 2009
Human brain - please add comment and fav this ...
Image by Gaetan Lee via Flickr

I’m sad to report that my Brain 1.0 crashed this morning.

I had crafted a beautiful post about Twitter and the business benefits of participating in it, including witty comparisons, links to all sorts of relevant articles, statistics and images, and even made a few quote-worthy inserts that would allow you to pass on the article to your friends.

Unfortunately, I sat down this morning to paste this article from Brain 1.0 into Worpress and I discovered that this well crafted article had been corrupted (possibly by tiredness or even the half bottle of wine I had last night). I even attempted to reopen the article in my now rather dated Pen-N-Paper interface, and the entire thing seems to have become one wordy, garbled, incoherent and unresearched mess.

Unfortunately it means I’m going to have to start again, and this post is an attempt to re-format those thoughts and find fresh inspiration.

For those of an impatient disposition, the gist of the article was:

Twitter is a worthy additional tool in any business communication plan, but there are several different ways to approach it, and you need to better understand not what twitter IS, but how it is USED before you prepare that plan.

You do not need to participate in it heavily to benefit. You can simply monitor conversations and use it to respond to questions, and most importantly, respond to any issues directly and in a timely way. This is customer service “gold dust” and creates a great opportunity for word of mouth benefits.

However, as with all social media, you can really benefit from the twitter platform by getting involved, interacting with other individuals and communicating your (personal and business) personality. This is something that takes time, honesty, and a degree of openness most businesses find hard at first. However, it could be transforming for the business by creating a truly loyal group of friends, much more than ‘just’ customers.

OK. I’m off to turn that into something a little more useful and rounded, and to see if anyone has yet brought out an upgrade or replacement for my unreliable Brain.

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Wine and Photography – some thoughts

Sunday, November 25th, 2007

Andrew Barrow from Spittoon is, as I have said before, a great photographer of wine ‘occasions’, particularly setting them off against food matches. Check out his photos here. He also pointed me to a friend’s photos here.

He and I have had a brief conversation about this some time ago, and I thought I would share my issues with this subject here in case others have any suggestions.

If you ask someone for a “wine” photo, you will get:

- a bottle shot, with or without props
- a vineyard shot
- a glass of wine (funny angle not required); swirling or dripping extra
- a smiling couple/group at a table with glasses raised

However well executed these shots are (and some are better than others), they have been done before by someone else. What is happening in 2007 with wine that we want to communicate? Is there nothing different today than there was 2, 10, 20, 50 years ago? I think there is, and we need to think about the visual language of how we get this across.

Let me give a comparative example culled from about 45 seconds searching on flickr.com

If wine were … snowboarding, then this is the photo we are using (This photo by Anh Quan). There is nothing wrong with it. It shows boards, the design alternatives and the set up is fine.

However, snowboaring enthusiasts might use this type of shot (Photo by T A K K):

Relevant, active, engaging, atmospheric, fun, modern, youthful, … good!

You might even go so far as saying that if you removed the board from the photo, there are still enough clues for the target market to say “Snowboard!” (or whatever a cool snowboarder actually says).

This is exactly what the perfume business and soft drinks markets already do. Perfumes are all about beautiful people being terribly attractive.

Soft drinks are the same. A can is boring, but Wayne Rooney draining a can after a tough game whilst condensation drips from the can or bottle is not. Of course we cannot, by law, do many of these same things for wine at least in the EU, but the concepts are there.

So, if snowboarding or perfumes were wine, what photos should we be taking to make it relevant, active … and all those other nice words up there?

Now, Chateau Petrogasm has attempted to move in this area, although not directly. Their concept is to link a photo (or an image more generally) with a tasting note. This is radical, and fun, but it is about the taste of the wine. I am still thinking a little more broadly about how photography might capture the essence of a wine brand.

Tom Wark at Fermentation also mentioned a similar issue recently, although relating to the graphics for the entire catalogue and not about a single wine or brand.

I believe that this area is ideal fodder for more creative bloggers who have a decent artistic streak and mastery of a camera.

Question: How would you ‘capture’ a wine brand WITHOUT showing a bottle, a glass, winery or vineyard? Has it been done? Any suggestions for specific brands (polite only please!)?

And then (you knew it was coming), how might we communicate the Wine Conversation and therefore the role of wine in our culture(s) in general using photography (bottles and glasses allowed this time)?