Posts Tagged ‘marketing’

On paper, this is not such great value

Thursday, January 21st, 2010

I should first point out that I have never read any other Robert Parker book, magazine or web forum (beyond a few glimpses). I will readily admit that the part of the wine business that he normally focuses on, and they way he does it, have little allure for me.

Much as I love wine, and much as I’d love to drink mature quality wines from Bordeaux, Burgundy, Rhone, Napa, and so on, I am not a collector of wine ‘experiences’ or points, and I have a limited budget I would rather spend on my family than on such wines. My interest in wine is much more cultural and prosaic.

So, when I was offered a copy of a new Robert Parker wine guide to review by the publishers, I almost automatically said “No!” However, I was intrigued by the title (and flattered to be asked), so I accepted on the basis that I wouldn’t guarantee to publish anything, … and I almost didn’t.

The guide arrived very quickly and I immediately started to leaf through it. Robert Parker’s “Great Value Wines” (seriously good wine at remarkably fair prices) does seem to be my sort of book in theory. Imagine having such a resource?! Great wines at reasonable prices (which means under £20). Superb shopping list ideas and a list of wines to recommend to friends looking for advice.

The country introductions are OK (short and generic), details about regions is limited or non-existent, but it immediately became obvious something BIG was wrong.

This book has a major flaw. It is a book.

Robert Parker has made a career, and considerable riches I’m sure, from minute assessment of wines that need to be tasted and retasted for every vintage and at different stages of their development, mainly so a certain part of the market, the investor, can decide on the ‘value’ of the wines without ‘wasting’ them by actually drinking them. Imagine!?

So, how can he possibly publish a book about specific wines that does not contain any vintage information? Each wine, listed by producer by country, sounds great, but has only one tasting note which apparently relates to any year it might have been made.

[update: don't get me wrong, I think vintage differences in modern and larger volume wines are overstated, but Mr Parker makes his living from this]

The problem, of course, is that this is a book.

It takes months to take a finished manuscript and complete the printing and distribution of a book so as to get it in the hands of consumers. If you are writing a novel that is not much of a problem, but if you are writing about wines that are available now, then it is. Today most wine available is ‘current vintage’ only. Unfortunately for book publishers, this has a tendency to move faster than they do.

Robert Parker is not alone in this as Matt Skinner admitted in November. Skinner was accused of having ‘recommended’ specific wines from vintages he could not possibly have tasted, for the same reason – they would be available when the book was published, not when it was written.

The ‘Great Value Wines’ solution was to include some generic sort of tasting note or description and remove mentions of any vintage, although the results are a little artificial (and peppered with evidence that these were, at one time, notes on specific wines).

If only … this were a website!

This book has the feel of someone’s tasting database, extracted, filtered, with the vintage field removed, and then printed. It lacks cohesion.

Unfortunately it was probably more useful and easier to navigate in a database format.

However, the same data, posted online, could be a great introduction to these wine. What the web could do is link thirsty consumers to pages that offer greater details and differences of each vintage tasted by Mr Parker and his colleagues, updated regularly, and from there to retailers, producers, bloggers, consumer reactions, etc. No need to reprint, just update.

Now THAT would be worth paying for.

Unfortunately I don’t think the paper version is. Sorry!

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Wine is Science – but only the fun bit

Friday, October 16th, 2009

I’m always on the look out for new ways to explain wine that inspires people to look at wine differently and maybe choose to explore it further. I can’t say that I expected this introduction though:

“Wine is one of the most influential forms of biotechnology. …

The use of yeast to make fermented beverages such as wine is possibly the earliest form of biotechnology, according to Patrick McGovern, who has pioneered the use of biomolecular archaeology to reveal how wines were made as long ago as the Neolithic. This biotechnology has evolved a great deal since the earliest known vintages were fermented seven millennia ago in Hajji Firuz in the Zagros Mountains of Iran.” [read more here]

The New Scientist magazine has teamed up with local wine merchant The Colchester Wine Company, to create a tasting case for readers, and used great creativity to present the wine in manner relevant to the audience (although quite how many will really approach their next bottle as the outcome of a biomolecular science experiment, I’m not sure!)

By the way, if you are interested in this link, check out Jamie Goode’s excellent Wine Science book

Hats off to those involved, and do let me know how sales go!

Note: It is a little ironic of course if you consider the “WHO” headline on the New Scientist site itself of course:

Thanks to Bob Young (@SOCOACH) for the tip!

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A devilishly good day

Wednesday, September 30th, 2009

A quick post to point you to the results of the fun wine and food experiment I helped to organise yesterday for Casillero del Diablo, the well known Chilean wine brand.

I’m always looking for interesting new ways brands can promote wine and reach out to new audiences, and when I had the opportunity to create an event for a wine brand like this I knew it could be amazing. The team at Cube put on a great event at The Kitchen run by Michelin-starred chef Thierry Laborde, and my role was to document, host and share some of that event with the wider world.

The event itself was really made a success by the three bloggers who were invited to taste the Casillero del Diablo wines and come up with dishes to match them – then cook them in time for a taste-off with the judges: winemaker Marcelo Papa, chef Thierry Laborde and Carol Emmas from Harpers. The three bloggers were Signe Johansen (@scandilicious), Linda Williams (@goodshoeday) and Louis Villard (@spiltwine).

I managed to use a whole range of ’social’ tools on the day, but the star was really Posterous – an amazing tool for combining your event content. Check it out! Visit the site to see the videos (using Qik from my mobile), audio interview (using AudioBoo), photos (using Flickr) and the twitter stream (using ScribbleLive) – all toold you should definitely consider using too.

Enjoy!

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Social media challenges

Tuesday, August 25th, 2009

Despite the lack of updates on this blog, I have actually been working feverishly on interesting wine-blog-related projects over the last few weeks, so much so that I have rather neglected this place. Here are just a few of those projects – they are a lot of fun, but I also think that the participants, including myself, and the wine business, are learning a lot from them too.

L’Anima wine challenge

I’ve been working with this amazing Italian restaurant to help shed a little light on Italian wines, grape varieties and also into the process of adding wines to a wine list. For more details, check out the wine social media site I put together for the #lanima project with Gal Zohar, sommelier at L’Anima and Dan Coward from Bibendum.

Tesco Wine Fair

Working with video is fun and useful, but this is a very different medium and experience makes a big difference – both in front of and behind the camera. I am working with a friend of mine at double-barrelled.tv to learn more about this. This week we made our first attempt on behalf of Castillo San Lorenzo for a Tesco Wine Fair promotion.

European Wine Bloggers Conference & #ddmsummit (Drinks and Digital Marketing Summit)

Lots of developments in the planning of the EWBC, a project I am VERY excited about this year, but in part because of this, I have now also been invited to share my thoughts on the influence and potential of social media (or Digital Marketing) for the WHOLE drinks industry, not just wine, at the #ddmsummit being put together by Cube and The Drinks Business. More on this soon.

Young, foodish and coffee loving

Tuesday, August 11th, 2009
Coffee at Monmouth

Coffee at Monmouth

Just back from a great chat with Dan Young (aka @youngandfoodish), author of several books including Coffee Love: 50 ways to drink your java, and blogger at YoungandFoodish.

I really wanted to meet him and pick his brains about where to start my exploration of Coffee Culture as it relates to Wine Culture, but as with all these meetings, nothing stays on topic for long and we discussed wine, retail, weddings, photography, The Wire, video, culture and more. I love the fact that twitter, and social media in general, allows me to meet such diverse people and start a conversation so readily. I love the fact that we all have experts at hand who are prepared to listen to our questions.

I have lots of new ideas “brewing” and I need to “filter” them into something meaningful, but here are some general thoughts that emerged:

  • blending vs. varietals – in both wine and coffee blending is important, but does that art risk diluting the importance of the constituent varietals (grapes & beans) that can be unique, indigenous and differentiating, … or does talking about each part of that blend simply risk confusing and alienating consumers?
  • does coffee culture, particularly Down Under, owe much to the style and attitude (friendly, encouraging, fun) of the baristas more than the coffee itself? If so, is there something that sommeliers can learn from?
  • coffee and wine have both been successful at getting people to consume them – now how do we get those “consumers” to become “appreciators” and therefore take more time to taste, evaluate and enjoy?
  • does the success of a brand (in both coffee and wine) necessarily result in a decline in quality? If so, what is an optimal size to reach a wide audience without losing one’s roots? If not, how is this achieved and what can be learned?
  • coffee and wine are both, ultimately, agricultural products intricately linked with the land they come from, to the lives of those who grow the raw materials, and the struggle to make a modern, consistent and mass “product” from a less than reliable Mother Nature

Lots to ponder, and I need to learn more about where coffee comes from and the many ways it can be enjoyed. I do feel that there is a combined “Wine and Coffee” experience event in my near future. Fancy it? How do you see it working?

BTW, we had some excellent coffee at Monmouth Coffee in Borough Market. Above is a picture of two particularly nice “Flat White” coffees.

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Coffee and wine

Monday, July 27th, 2009
A Starbucks coffee shop in Leeds, United Kingdom
Image via Wikipedia

It seems that Starbucks is about to start selling wine and beer alongside its coffee in New York Seattle.

Is this a victory for common sense and the treatment of the public as responsible adults, or something else? Sadly, it is probably 99% something else: financial self-interest.

Starbucks are in a whole heap of financial trouble and looking for ways to turn around the business. Their coffee brand has lost much of its lustre and now they have too many outlets selling too little coffee to keep shareholders happy (never mind all the jobs they provide). So, a new model is to be found.

Is the idea of alcohol served in a coffee led retail space revolutionary? Not at all if you have ever visited France, Italy, Spain and pretty much all of Continental Europe. Unfortunately it says a lot that this is not the norm in the US, or in the UK.

It worries me though, not because of what they are doing, but because of why they are doing it.

This will be one of the first experiments on liberalising the straightjacket of alcohol licensing in the UK and US, and as such it will be watched carefully and treated as a case study. If it were to be done properly, the staff in the local area would select suitable drinks for their clientelle, one they had a relationship with, to ensure they were selecting the mix that would be right. In practice it will be treated as an auction with the biggest brands bidding to be listed and ‘marketed’, and there is every chance the customers will not be interested.

Will that do anything for Starbucks?

Maybe in the short term, but if it is a failure in the medium to long term, it will not only be bad for Starbucks, it will make it that much harder for any well intentioned cafe owner doing it properly.

I must say I am very pessimistic about it working in the UK if all else stays the same.

If you like good coffee, like me, you will realise that the very robotic uniformity and ‘global solution’ approach to serving coffee that is killing Starbucks’ coffee brand is total anathema to the real world of wine and beer.

Dear Starbucks, don’t you realise we are laughing and crying when you say:

“We’ll be equally as proud of our beer and wine as we are of our coffee,”

PLEASE do this properly, or not at all!

Oh, and by the way, I’m available at reasonable rates to advise on implementing this in the UK, and while you are at it, I have an idea that will REALLY change the business – feel free to ask :)

Update: if you are interested in these two subjects you might also want to check out: http://coffeelikewine.blogspot.com/

Further Update (23:34): In case you didn’t decide to follow the link in the first paragraph, and have not read this story elsewhere, Starbucks is trialling this coffee + wine + beer concept in only 1 store in Seattle to be called “15th Ave. Coffee and Tea inspired by Starbucks” (except missing the inspiration bit in the name). This is not (yet) an announcement that they will do the same in the main Starbucks branded outlets.

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Malo what?

Friday, July 10th, 2009

Do you know what Malolactic Fermentation is?

If you do, you are probably amongst the tiny, miniscule, one-bubble-out-of-a-bottle-of-champagne’s-worth fraction of people in this country, including most wine lovers, that do. Congratulations!

In that case, I wonder whether this advert by Champagne brand Lanson that I saw this week on the London Underground is for you? It is certainly not for the average Champagne drinker and wine consumer.

Lanson Advert

Lanson Advert

The full text of the advert is:

“Since 1760, we’ve crafted Champagne the traditional way, choosing to avoid malolactic fermentation and insisting on 3 years’ cellar ageing. What emerges is an uplifting, crisp and fresh tasting Champagne with an exceptional purity of fruit.”

Does anyone in the wine business believe that consumers on the underground care all that much about the conversion of Malic Acid into Lactic Acid? I’m afraid that at best this advert was a bit of a waste of money for a good Champagne house, but at worst it confirmed that Champagne (and wine in general) is for snobs that know words like “malolactic fermentation”, “cellar ageing” and “purity of fruit”.

C’mon Lanson! Please use your undoubtedly strong brand, and your marketing budget, to do something a bit better and encourage the wine conversation. Oh, and while you are at it, you might like to improve your website – THAT is where you can reach out to wine experts and provide details of your winemaking.

Now, I wonder if there’s a name for the process of converting harsh, unapproachable advertising into well-rounded, consumer friendly material instead?

UPDATE 13:39 10/07/09: It occurs to me that really this is a classic error of selling Features not Benefits (loads of articles if you search, but this is a good one on selling the zaz.

COMMENTS: Thanks to all those who have commented on Facebook and on Twitter – it would be nice to pull some of that discussion together here too. Anyone?

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New Wikio ranking for wine and beer

Friday, July 3rd, 2009
Drive By: Liquor, Wine, Beer
Image by karmablue via Flickr

Gastronomes no more, it seems wine and beer bloggers have something to cheer and cry over at the same time.

Starting this month (July 2009), Wikio, the news site, has decided to split its previous ranking of top “Gastronomy” blogs into separate food and wine & beer rankings. It means it will be easier to spot closely related blogs, but I must admit some fondness for the previous practice that helped to bring food & wine (& beer) blogs together where they should be (see a previous post here).

So, without further ado, here is advanced notice of the top 25 Wine & Beer blogs in the UK & Ireland for July, but remember to read on below for some thoughts and Wikio’s answers to some of my questions:

1 Spittoon
2 Brew Wales
3 Pete Brown’s Blog
4 jamie goode’s wine blog
5 The Wine Conversation
6 Stonch’s Beer Blog
7 Tandleman’s Beer Blog
8 Pencil & Spoon
9 Sour Grapes
10 Bubble Brothers
11 Bibendum Wine
12 Bordeaux-Undiscovered
13 Drinking Outside The Box
14 Bordoverview Blog
15 Tyson’s Beer Blog
16 Robert Francis Wine
17 Irish Wine Contemplations
18 Barry’s Wine Notes & Memories
19 Burgundy-Report
20 Taking the beard out of beer!

Ranking by Wikio.

First to some initial thoughts & reactions:

  • Wine 13: Beer 7 (not a bad balance)
  • There are at least 3 “merchants” represented in this list. These businesses have achieved a respectable balance of selling their own products and providing interesting and useful content, making them amongst the top wine and beer blogs. Well done folks!
  • Several of these blogs in wine and beer are written not just by enthusiasts, but by journalists and authors with traditional media credentials (Jamie Goode, Simon Woods, Peter Brown, Tandleman and Melissa Cole). The cross over to new media channels will hopefully be good for them, for the quality of content in the blogosphere and certainly for readers everywhere.
  • Now that food blogs have been taken out, we are left with just one female voice in this ranking, Melissa Cole at Take the Beard out of Beer! (what’s wrong with beards anyway?). That seems a little unbalanced.

If you’ve any more thoughts on the table, do let me know. Congratulations to those who figure in this launch report.

A Wikio Q&A:

So, what do I make of it in general? I had a few questions going round my head, so I sent them to Wikio, and here are some answers:

Q1: What is the most important factor in assessing a blog’s “Ranking”? Traffic? Links? Subscribers? What sort of things should bloggers focus on to raise their profile?

For our ranking the position of a blog depends on the number and weight of the incoming links from other blogs. We count dynamic links, which means backlinks or links found within articles. So blogrolls and the like are not taken into account. Also the weight of any given link increases according to how recently it was published. The weight of a link also depends on the linking blog’s position in the Wikio ranking.

I must admit I think that link measures might be a little “self-serving”, indicating what other bloggers are reading, not what the readers are actually looking for, but I understand that as a machine-measures it works to some extent (it is important to Google for example).

In terms of raising your blog’s profile, therefore, it is more effective to be noticed by other bloggers, by leaving comments on their blogs, contacting them, working with them, etc. rather than employing traditional marketing techniques to build readership. Ultimately, if your content is good, I expect other bloggers will link to it anyway, but it does make you realise that ranking is still a schoolyard “popularity” contest to some extent.

Q2: How do you measure subscriber data? Is this not biased by including feeds to other networking sites (e.g. friendfeed)?

We do not measure subscriber data or traffic, just incoming links. We chose this as a means of measuring the most well-referenced blogs rather than necessarily the most widely read. Bloggers know the other blogs and discussions in their sphere of interest better than anyone, so a link from a fellow blogger is, we feel, a strong endorsement.

Again, it is a shame that ‘real’ indicators cannot be used for ranking. A blog’s subscribers and their loyalty over time, would be very strong measures of how ‘good’ a website really was at delivering value to its readers rather than how good it was at including content others might link to. However, I do prefer that it is not included until a reliable and accurate way is found to gather the same information for all blogs.

Q3: Does including a weighting for links from other top blogs not entrench a hierarchy and act as a barrier to new blogs?

Well it is not the case that a link from the blog in 4th place is worth more than the one in 5th place. Just that one from a blog in the Top 100 is worth more than one from 101st – 1000th. So the degree to which this affects the rankings is actually quite low, and is more intended to combat spam at the lower end.

The idea behind this more general principle is just that blogs that are higher up are generally more active and are more likely to have a better acquaintance with the subject matter, so they are more likely to link to things that are worthwhile. But as I said in practice this weighting does not make a huge difference and is actually pretty light. And it only takes effect on the first 100, then the next 900, then the next 9000 blogs etc.

What is more important and accorded a more calculated weighting is how recent an incoming link is.

I understand the need to filter out the spammers and aggregators. I still think that valuing a link from a subset of blogs creates an in-crowd that does work, in some way, to keep others out, but if the weighting is low, I suppose the overall effect will be minimal. I’d also like to see how well that system works as I have found sites like technorati to offer questionable statistics these days that vary from one week to the next.

Q4: Who really cares about rankings? Does it add value for bloggers or readers, or just drive even more traffic to those who are already successful? Is this just about vanity for bloggers?

The aim of the rankings is more just to provide an easy way for people to find quality blogs on a given subject. But of course we’re happy if people take pride in their position :)

Q5: What innovations does Wikio offer, or plan to offer, that would engage bloggers in these rankings – or is this just reporting and should we just get on with our blogging?

In fact, we are aiming to introduce a new feature so I’m glad you ask this! We would like to introduce expert bloggers in each field to help us enrich and maintain the rankings (and hopefully launch more new ones, too). We have just published something about this on our blog: http://blog.wikio.com/uk/2009/07/wikios-experts.html

We’d like anyone who is interested to contact us on info AT wikio DOT co DOT uk

I’m sure I missed lots of questions, but if you have any of your own, let me know and I’ll pass them on.

So, if nothing else, I urge you to not just read but to include links to your favourite blogs in your next posts, particularly to help support those who are starting out and are not yet in the top 100.

Of course, links back to this post would be MOST appreciated too :)

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Chablis: Chic or Not

Friday, June 12th, 2009

On Wednesday I was invited to taste through a small range of examples of 2008 vintage Chablis with Arnaud Valour of the Burgundy Wine Board. Naturally I accepted – and it had nothing to do with the branded gifts I took away (although I’m particularly grateful for a copy of Rosemary George’s wonderful book; The Wines of Chablis)

I’d say that the wines were great, but they were only a selection of 6 bottles (blind – i.e. without saying which they were) and chosen to be the best of the region in this vintage, so you’d expect them to be. I was particularly impressed by the quality and easier drinking style of the Petit Chablis wines – they had more character than I really expected. For those unfamiliar with the Chablis hierarchy, this is:

  • Petit Chablis – the least expensive, simple, crisp wines
  • Chablis – a range of wines, but fresh, delicate and with hints of “minerality” (like the aroma of shells on the beach – see video)
  • Chablis Premier Cru (or 1er Cru) – more complex wines that must come from only 40 or so vineyards
  • Chablis Grand Cru – the most intense, age-worthy and usually stunning examples; only 7 vineyards on one slope go to making these

I asked Arnaud what he though were the unique style characteristics of Chablis, and why people should chose Chablis, and I recorded the answer (I apologise for the poor quality sound):


Of course, the wines got better as we went up the scale, getting more rounded, more complex and showing those classic Chablis characters. It does seem that 2008 will be a good vintage for the region. It also seems that sales of this premium region are as affected by the credit crunch as everyone else, so you may be able to pick them up for a decent price when they hit the shops and merchants.

For the premier cru wines (I tried an interesting organic 1er cru) and above, it would be a crime to drink a 2008 now as they’ll develop over the next decade, but the trouble will be finding someone who will keep them for you, so it might be worth getting a few and keeping them in a cool corner for a future special occasion.

Chablis Online

But this blog isn’t about tasting wines or about specific regions. I also spent a while asking Arnaud about the online marketing and social media plans of the Chablis region. After all, Chablis already has brand recognition around the world, you would think it could leverage this to its advantage online too.

It seems that there are plans to launch a new site at http://www.chablis.fr – I see there is a site there now, but it has numerous flaws, so I’m hoping it is a work in progress. Considering how controversial internet marketing of alcohol is in France these days, it is good to see that not everyone is abandoning these efforts. Apparently Chablis is out to broaden its appeal to “women and younger consumers”, mainly, it appears, through tasting events in Chablis itself. For the rest of us, the plan is to focus on the wine trade. Unfortunately the wine trade is already familiar with the wines, and with hundreds of regions competing for their attention, I wonder how effective this will be (it got me writing about it I suppose). I was specifically told they had no plans for Facebook fan pages, blogs or twitter accounts, which unfortunately fits the stereotype of French wine marketing.

Arnaud himself was very articulate, friendly and spoke excellent English, but there are only so many people he can meet in person. Surely they could find a way to “amplify” his message through social media channels easily enough?

In short, Chablis continues to be a great wine, it continues to be a reasonably expensive wine, and it doesn’t have much new to say about itself from a marketing perspective, so continues to speak to the same consumers. If you buy it, you’ll probably keep doing so. If you don’t, what reason have you to start?

Question: What does Chablis mean to you?

I wonder if I could urge you to go and taste a bottle of Chablis, any style, any vintage, and let me know what you think of it? How did you find the wine? Did you like it? Was it good value for money? How was it being sold compared to the competition? If you would consider undertaking this mission, please do let me know what you thought here in the comments.

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No charge

Thursday, June 4th, 2009

Here’s an idea for wine brands – it’s free, or should I say “there is no charge attached”

As the BBC pointed out yesterday, people in Britain consider Broadband at home “essential”, like water or electricity. I agree. I’d also add, that the next move will be to demand it outside the home too, so they can continue their daily business – work, shopping and conversations, on their mobile devices.

There are more and more hotels, bars and restaurants are offering Wi-Fi (although hotels try to charge for it which is just wrong!) which is a great idea – although few are using this properly to their advantage (I’ll post on that as well soon). But as this becomes more common, it will lose its power to impress. Once it is expected, it will only be an issue if it is NOT available.

What no-one has yet done in the restaurant trade (to my knowledge) is address a major shortcoming of all this mobile interaction – access to POWER. CHARGE. ELECTRICITY.

A customer could easily walk into a bar with any combination of laptop, iPod, mobile phone, camera or games console. Want to be their friend for ever? Offer them access to power points (or should I say sockets). The clever bar manager will also have a set of chargers for the most common tools & brands (iPhone, Blackberry, Nokia, PSP, etc.) available which customers can borrow FREE.

There have been many times I could have been sharing my experiences of the food, wine, and the location but I couldn’t for fear of running out of battery (in my vocabulary for obvious reasons this is now called “twitter juice“). You should have seen the look I got when I asked recently if they happened to have a charger.

If you are a wine brand with ANY form of online presence, why not brand these tools and make them available instead of just sending out more ice-buckets or menu covers?

I’ve even got a name for the branding campaign – “No Charge”

Just a thought. If you do something like this, let me know!

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