What is a “social media sale”? The answer is simple. A bottle, or more, of wine purchased where a post on a social media platform significantly influenced that behaviour. Measuring how much of this happens is another thing altogether.

Did this wine sell because of Social Media? YES! (see below)

Would a survey on “Does Social Media affect your wine buying habits?” have picked it up? I HIGHLY doubt it.

This is why I find critics of the potential of new channels to promote and help sell wine frustrating (as discussed on Rebecca Gibb’s interesting post here).

I happen to like wine (you may know that). I happen to enjoy Spanish wines (you may know that too). I like to explore the subject, and read others’ suggestions. I also respect certain writers more than others, so when they recommend something, I listen.

All these things came together when Jamie Goode recommended the “thrillingly good mencia” called El Cayado on his blog, so I set out to try and taste it.

Unfortunately for me, Oddbins is a pale imitation of its former self*. There are no shops in my part of London, and when I did make a trek to find an open shop, neither of the shops I found had even heard of it, never mind stocked it. I was out of luck. I gave up. One LOST “social media sale”.

Then a few weeks later I was on my way to a friend’s house for a BBQ and forgot to bring a bottle (it happens to the best of us). I knew there was an Oddbins around the corner so I popped in and asked the staff if they had “that new Mencia on their list?”.

“No, sorry sir” came the answer. Then I turned around and I happened to see a whole shelf of these wines. Oh dear! Almost ANOTHER lost “social media sale”.

I did pick up a bottle and gave it as a gift to my friends, along with the disclaimer that I had not tried it myself, but that it came highly recommended by someone I trust. Finally, 1 GAINED “social media sale”.

1 week later I received an email from my friend saying;

“Hope you don’t mind me asking but over the weekend we opened the red wine you very kindly gave us the other week – and I have to say it was amazing. Hit all the right notes. … (we) both loved this one, wondered … where I could get a case from?”

BINGO! [Robert does a little "social media wine sales rock!" dance]

Now, if you ask my friend … “Do you use the internet to source wines?”, guess what her answer will be? No!

You tell me, can you imagine any other ways that blogs, twitter, facebook et al might also influence people directly or indirectly to buy wine? Of course you can.

Saying that it is hard to measure what effect blogs and twitter have on wine sales is one thing, saying that they don’t influence behaviour because you can’t measure it is another.

Have you got any stories of how you, or your friends, have bought (or sold) wine as a direct result of online content? Do let me know so we can help to correct this perception.

* This is true of the stock in the shops, the motivation of most of the staff I have met, and … what the hell is going on with their website? Note, for example, that this MENCIA wine is categorised as 100% Monastrell.

Last week, the London International Wine Fair (#LIWF) saw the arrival of a new breed of exhibitor. This one was called “The Access Zone”.

The Access Zone was a combination of Press Office, Lecture Theatre, Consultancy Office, Networking Zone, Business Centre, Free Wi-Fi Spot and Sales Platform.

Instead of a stand being directed by a single company or brand, or acting as a neutral information or service point, The Access Zone was a place where ideas were exchanged, wines tasted and business contacts made. In many ways it was an exhibition within an exhibition. You can read some of the results here (thanks to @gabriellaopaz)

The organisers of the LIWF invited Ryan & Gabriella Opaz of Catavino.net, and my partners in The European Wine Bloggers Conference (EWBC), to help put together a site dedicated to Social Media in the wine business as part of the main event. This ‘hub’ was then home to all sorts of individuals and companies that wanted to explore the possibilities of social media for promoting wine, including this site as one of the main sponsors.

The users determined the content

What made this stand different was that all sorts of people in the trade were invited to give talks relating to social media tools and strategies. There were interactive talks on using facebook for wineries, wine fault seminars, promoting films, wine blending, personal branding (my own contribution), the launch of the EWBC 2010 in Austria, and more. The USERS determined the content, then stayed there to help others. It was about bringing our online social networks to life, and as such it was important to have the right people at the centre who could motivate and attract an interesting group of friends.

What did we discover? Well, in a show affected by the economic downturn and volcanic ash related travel woes, it was good to have a positive message to discuss. This was especially true online, but also in the trade press. The wine business is very interested in the potential of social media, but still uncertain as to how to achieve this. Having people there, not just us ‘consultants’, but practitioners, brands with experience and brands who invest in social marketing, they were able to get a better overall picture.

The stand was always busy, with a variety of bigger and smaller exhibitors coming to attend talks or meet someone on the stand, including generic wine bodies, wine journalists and winemakers. The stand also hosted Naked Wines‘ spectacular selection process where their ‘angels’ selected a wine (video) to import which then sold out in less than 24 hours! (more videos here)

The Access Zone is not necessarily a model for every future exhibition. In reality, embracing social media is something ALL exhibitors should do, but while adoption is still very low and exhibitors and visitors are interested in learning more in a non-commercial atmosphere, the Access Zone model is probably one that more exhibitions around the world should emulate. I suspect that many other wine events will now look to have such a space, and will invite key players from around the globe to fill it.

Did you come along? What did you think? Worth repeating? Was there other content you would have liked to see?

Well done James!

Related articles by Zemanta

• LIWF joins the social media conversation (wineindustryreport.finewinepress.com)
• EWBC 2010 – Kickoff Event at the London International Wine Fair (winebloggersconference.org)
• The Access Zone: Official Social Media Stand at the 2010 London International Wine Fair (prweb.com)
• Under the Ashcloud – Live at the London International Wine Fair (catavino.net)
• LIWF reveals impressive support (wineindustryreport.finewinepress.com)

I’m increasingly aware that wine, a job, multiple social media channels, regular wine trade events PLUS events spawned by the creative well of my social media friends, as well as a real commitment to building a community around wine online, … plus a young family, … are not compatible with writing this blog regularly. At least not for me.

I’m sorry for those who feel I am not keeping up with this blog (I’ve had a few comments)

I do have a number of articles on the go (the draft folder is bulging) and SO many things I’d love to talk about, I just need an extra pair of hands, a few extra hours in the day, … and, increasingly, some help with the various media channels and daily tasks.

Of course, I’m HEAVILY involved in all sorts of social media every day so you can still hear my ramblings and make any comments you wish, but I thought I had better post SOMETHING to say that it is all ticking along. Honest!

Blogs and the future of wine writing

I want to get a post up about my experiences of the Wine Future conference, but before I do that, I want to address something that has bothered me since the final session.

In that final session, Jancis Robinson said, in answer to a question about the future influence of blogs:

“… (there is a) huge generation of people … who are dying to communicate about wine and are very frustrated that dinosaurs like me, and my colleagues who write columns in the National Press, in Britain anyway, refuse to move out of our ’slots’ and make room for them, so this is a natural place for a new wave of wine enthusiasm to communicate itself.” – Jancis Robinson, Wine Future 2009 (see mins 3:09 – 3:38 on the Vinus.tv video)

Someone else said pretty much the same thing to me at the EWBC.

I’d like to dispel that myth.

The vast majority of wine bloggers are not writing blogs because they are waiting, biding their time until they are “called” to take on the mantle of Wine Writer at the FT, Guardian, Sunday Times, etc.

There is a generation of wine lovers who are using the power of social media, through blogs, twitter, facebook, youtube, etc. to communicate their love of wine and their personal take on it. Some content is definitely better than others, and a very small percentage may be doing this with the goal of taking their place in the Circle of Wine Writers (as it exists today), but that is not what frustrates most of us.

I would argue that the frustration comes from the fact that we realise that there are lots of wine stories out there, whether from a consumer, producer or trade point of view, that the traditional media (mainly in printed formats) is incapable, or unwilling, to share. Instead of helping the wine industry, those respected, established writers who continue to make ‘old media’ their main/key/only platform, ensure that wineries and brands who might get involved with more creative, and arguably more effective, channels, are instead still wasting their money and effort on dead-end advertising.

Jancis, for the record, no-one I know thinks you are a dinosaur – quite the contrary! You are showing how it is possible for a wine writer to use the internet to VASTLY increase the number of wines and wineries you cover, whilst also building a business and a brand you can benefit from financially. We’d be ecstatic if more of your colleagues did the same, increasing the quality of online content, and giving consumers a greater chance to learn to love wine and wine culture.

We don’t want your job, we want you to want OUR jobs!

Crush It

Well, I ‘crushed it‘ in one sitting on the plane on the way to Lisbon for the EWBC.

Gary Vaynerchuck’s Crush It! is a book intended for an audience of entrepreneurs ready to take advantage of the opportunities offered by social media. These opportunities are easier to capitalise on in an age of ready-made blog platforms, template fan pages on facebook and free plug-ins to carry out necessary tasks, so I use the term entrepreneur to mean all those interested in starting their own money-making business, even those with minimal investment or risk.

That’s all of us!

The style of the book is very readable, and very “Gary”. You can hear him dictating the book, pacing back and forth in the room, stopping to make a friendly quip, probably about American Football, then launching back into his well-honed routine as if he had not left off. In fact, it is so much in the “Gary Vay-Ner-Chuck” voice that I had to read it at the speed he speaks, so I got through the book in an hour and a half!

As someone who has been following Gary, on and off, from fairly early on in his Wine Library career, including some of his keynote videos and his business site, much of this book is already familiar @garyvee stuff. It is interesting to have the presentation in one place for reference and in a form I can lend to others (even if video is more entertaining, it is harder to use to research and/or prove a specific point of your own).

The point of this book is not to give his existing followers something new, but to bring his message to those that have not yet committed themselves to social media but who think they want to know more. It is for Gary’s “posse” to give to others to explain their addiction, and for some of us, a useful basic checklist to refer back to.

One thing it is not, for the record, is a wine book, but the messages are still relevant to wine businesses.

If you want a highly readable, passionate and credible book on how to approach building your personal brand in, and through, social media, it is worthwhile reading. However, the world is moving apace and even some of this book is already outdated, so read it quick to get you up to speed on yesterday so you can get on with building your own brand today.

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• GaryVee Gets Set To Launch a Prissy, Cinderella Wine Club And Gourmet Library (techcrunch.com)
• Gary Vaynerchuk reveals how to Crush It! (socialmedia.biz)