Tag Archive - Social network

Measuring influence or communication skills

Do you have influence? This question is causing quite a stir at the moment, but what does it mean in the wine world?

This question will be of particular relevance next week at the London International Wine Fair. Why? Because with the massive growth of online sources of information, wine businesses will want to understand who can help them spread their message, and build their brands.

“I’m 47 on that”

Influence“, in theory, goes beyond raw numbers of readers, hits and followers, and instead promises an insight into a wine communicator’s ability to engage their audience and generate some kind of activity (see here for a previous post “Writing Under the Influence of Twitter“).

In many ways, it is analogous to how wines are scored, except this time it is the communicator themselves being scored. Take James Suckling for example, infamous for his point-scoring perspective, in the world of influence he himself is scoring 47 and 53 instead. I don’t think he’d like these numbers, but should he be impressed?

The “science” of measuring this influence is in its infancy, but developing every day to include a wider range of information sources. Two of most widely used services today are PeerIndex & Klout, and for your enjoyment, analysis and feedback, here is a list of “top 100 wine twitterers” I have created from the MANY folks I follow every day:

(Click on the link for the full global list of the most influential wine accounts and for information on what the different columns mean)

You will note:

  • The list is ordered by an overall influence score that does not relate solely to wine (I am hoping to work with this data in the near future)
  • The list is arbitrary & incomplete – I certainly don’t know all twitterers interested in wine
  • It is a mix of all those with interest in wine, covering many different segments – winemakers, marketeers, personalities and consumers that could/should be looked at separately
  • It is based largely, at this stage, on twitter activity (though facebook, linkedin and others are apparently taken into account). So if you are not on twitter, tough luck!
  • Most of all, influence is a very personal thing, so you probably will disagree with this list

For comparison, here are Klout scores for the same top 10:

Klout score for wine

Unfortunately Klout’s list does not allow for more than 10 users at the moment, so it is very hard to compare (but this data should be available shortly) however, you can see a similarity in the general order of users.

In essence, the influence score is a measure of how likely a message sent by this person is likely to be heard and acted upon. It is calculated based on measures such as the size of the audience, the volume and quality of interactions with that audience (messages, retweets, lists), the nature of the content being shared, and how unique and interesting that is, and more.

Measuring your social media skills

But does it mean anything? More importantly, does it help in any way?

I feel uncomfortable with the idea of “most influential” lists, yet I do recognise that the people who feature highly are those I read and look out for.

I believe it would be better for the term “influence” to be replaced with “skilled at social media communication” – unfortunately that is a lot less catchy. I believe that these measures are really about how skilled the person is at communicating clear messages in a way that people will want to follow, read, share and react. Skills are learned, and the effort and time users invest in these accounts is therefore also reflected in the score.

Does it matter? Whatever you think these measures mean, they do reflect the profile of certain people and messages. More decision-makers (advertisers, PR companies, buyers, consumers) are paying attention. For that reason alone, the answer is, Yes … but don’t lose sight of the big picture!

It is always important to keep an eye on the leaders in a field, but don’t forget that in an area that is developing as fast as social media, the next big thing is probably not included yet!

Next week’s LIWF will see a lot of influence at work, and if managed well, see these scores rising. Brands will see their influence scores rise as visitors share their reviews and links online. Communicators will be discovering and sharing the kind of unique content that their readers are interested in, and looking to share. Who wins? Everybody – brands, writers and consumers, and the online wine culture.

Have you checked your score? Is it a fair reflection? Want to know how to improve it? Come along to the Access Zone on F70 at the London Wine Fair to ask us.

Update 10/5/2011: here is a list just of UK wine bloggers as an example

Stay tuned to WineConversation.com as we explore the area of influence, or communication skills, and look in more detail at what this might mean.

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Writing under the influence of twitter

I’m currently working on a project looking at the measurement of online influence. Or is it influence online? Or is that influence of online measurement? The whole concept is hard to grasp. What value do these values and lists have?

First question, what do you measure and what does it mean or imply?

'how to win friends and influence people'
Image by bubbo-tubbo via Flickr

For example, do I have “influence” because I have almost 8700 followers as @thirstforwine on twitter, or do I have 8700 followers because I have influence?

In fact, I only have followers because a few people thought I was interesting and friendly enough that they kindly recommended me to their friends, and then these people did the same. In that case THEY have influence. I now have *some* by extension.

Some influence measurement sites/scores

If you want to look into this area, here are some sites to check out and sign up to, including my current ratings for reference and to demonstrate the variability of scores and their scales:

  • PeerIndex: I have a PeerIndex score of 55 (and an ‘Authority’ score of 45)
  • Klout: My Klout score is 66 and I’m a “Thought Leader”
  • Twitalyzer: I have an impact score of 4.3% (which puts me in the 88.8th percentile) and I’m a “Reporter”
  • PostRank: Not even sure what figures to quote, but I have 411 “Engagement Points” so far for January. Good?

What does influence mean?

I think I can encourage a certain number of people to follow links, but who are they and what are they doing? Is it just robots? Are they curious? Or am I really answering questions they have, and therefore delivering some value?

In the case of wine, should it only be measured by an ability to get bottles into consumers hands?

Influence ought to mean “creates action or change”, but how can we measure that, even just online? What many tools really look at are just a proxy for that – followers, retweets, mentions, etc.

Worst of all, are these ‘influential’ lists just self-referential? For example, the lists of ‘top blogs’ add weightings to links from other ‘top blogs’ that mean that once you are ‘in the club’ you are more likely to stay there until you make the mistake of linking to newer blogs and giving them a boost up the ladder (note; this is intended to be ironic – seems we need to be sure to qualify things these days). Once you are listed as influential, it is more likely you will be followed, retweeted, quoted, measured and interviewed and so you become more influential.

What use is it?

Once I’ve had a look at the actual rankings I will also post some thoughts on how, if at all, these measurements might be useful for anything other than stroking a few egos.

The Plan

I will be working with one of the services listed above to put together a view of Wine Influencers on Twitter, providing them with a reasonably comprehensive list of wine twitterers to review. It should be fun to plug in some names to the algorithms and see what list/order emerges and then get your feedback.

Who would you say is “most influential” in wine (online, on twitter)? How do you even define it? Leave me a note to link me to you favourite list of wine twitterers and I will do my best to get them included.

UPDATE 25 January: In writing this post I realised I had not properly signed up for PostRank analysis. I have now done so and update the line above. Firstly, it is VERY confusing. I have no idea what stats mean, what is public, what is about me, versus the blog, and how it is calculated. However, it SEEMS to be extremely powerful and FREE, so I will keep looking into it. Any recommendations or help? Do you use it?

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Should We All Quit Facebook? Not Yet (IMHO)

Don't quit, Mike!
Image by SuziJane via Flickr

Last week, the brilliant Josh Hermsmeyer at Capozzi Winery (also known as @PinotBlogger) posted a controversial post entitled: Why I Quit Facebook, And Why Wineries Should As Well – it is well worth a read.

Josh manages to combine a great marketing mind with a brilliant passion for making wine, great technical knowledge and an ability to communicate (yes, a bit of a hero to me). It is just a shame that I may never get a chance to taste his wines. However, his posts are always worth reading.

Having said that, I disagree with him on this one.

The conclusion of his post is summed up as:

Bottom line: Even if you never plan to advertise or otherwise leverage Facebook’s “social graph,” You do not want your brand tainted, even by association, by the sh*tstorm that is engulfing Facebook.

His argument is that the kinds of activities that Facebook has been accused of entering into should not be condoned, and that if you are a winery (or any business) on Facebook, you will be tainted by it by association:

… there can be no doubt that the risks of maintaining a presence on, and thus providing a tacit endorsement of, Facebook far outweigh any benefits you can possibly think to imagine. Act accordingly.

You can read his report and plenty other reports out there about what Facebook is accused of doing, but essentially it seems to be about breach of trust. In his view, that breach is so serious that he simply cannot be part of the network. That is his decision. It is also the conclusion of many other influential individuals such as Jason Calacanis and many thousands of others.

I respect Josh’s principled stand. In the comments he says:

Even if you are using Facebook just to have a conversation where your customers are, you are tacitly endorsing the medium. I can’t do that any longer. I owe the peeps more than just looking out for my brand’s interests.

My actions are communicating to them louder than any wall post what I value, what Capozzi values, and where we draw the line in terms of where commerce ends and a trusting, worthwhile relationship begins.

Wineries who are on Facebook may well be there simply to engage with their customers around the world. This is still one of the best places to do that, even if I do recommend that this is just a means of taking that relationship elsewhere (like a winery’s own blog).

Essentially, I don’t believe that having a business presence on Facebook “tacitly endorses” whatever may or may not be going on behind the scenes between Facebook and their advertisers with our data any more than running a local wine shop “endorses” dubious commercial property deals by banks.

Wineries NEED to communicate with their customers, and if the customers are on Facebook and are willing and eager to engage there, then wineries will have a presence there. IF there are privacy concerns, there is no “ethical duty” to disengage with the network. It is not the business’ or brands’ role to make decisions for their customers about these things. As long as they are part of the network they can & should lobby for things to change and do their best to communicate this to their friends and customers.

“The REAL issue is that this is a closed network that is trying to justify, and monetise, itself …”

As I write this I hear that new privacy arrangements are being made by Facebook. I’m dubious that this will quell the discontent fully.

The REAL issue is that this is a closed network that is trying to justify, and monetise, itself by getting bigger and offering even more options to everyone. I don’t believe it can do this without getting too complex. It is getting so big that the revenues it needs to achieve become astronomical, encouraging “extreme” behaviour. We need to keep an eye out and complain, but not necessarily run away.

There is a precent for this. AOL grew exponentially by educating millions of us about the internet. However, eventually we grew tired of the walled playground and we left it for the more exciting WWW. Facebook introduced many individuals and businesses to the Social Web. The time will come when many of them will cut the apron strings and venture off into the wider social world. But not yet.

——————-

Please read Josh’s full post AND the comments. This is a wonderful example of what kind of conversation a blog can create. This is Josh’s topic, but anyone can respond, disagree or agree, and he engages with all of them to clarify and refine the message.

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Value of social media tools: a wine label example

Do you doubt the ability of Twitter to offer valuable and tangible business benefits? Then check out this little example.

I was at the Wines from Spain tasting today and I met Sarah. In fact we were already “friends” on twitter in our various alter-egos as @thirstforwine and @bottlegreenltd but had not really met in person. In any case, this twitter-enabled chat encouraged us to taste some of each others’ wines, and in the process I was asked what I thought of this label:

Knowing that such things are subjective, I thought I’d ask for wider input, so I shared the photo with twitter. Within 20 minutes, I had 15-20 responses to be able to gauge a more general view. In this case, unlike my own personal luke-warm stance, the response was overwhelmingly positive. Check out some of the reactions below (some are not included as the messages are private):

  1. JohnG
    quaffability @thirstforwine I do like. Very nicely executed. But my first reaction is that it’s vermouth, and I think that is a problem.
  2. ryanopaz
  3. Duarte Da Silva
    wineboffin I like it. RT @thirstforwine: http://twitpic.com/17xb65 – A new ‘retro’ Rioja label. What do you think? Like?
  4. Justin Liddle
  5. Fields Morris Verdin
  6. Champagne Warehouse
  7. Somewhere is Jeannie
  8. Joanna Harris
    joanna_h85 Love them!! RT @elliott_people: @thirstforwine – Bottlegreen are a great company, fab people and product!
  9. Golly Gumdrops
    GollyGD @thirstforwine It’s attractive, but at first glance I’d think – ooo is that Cafe Rouge’s new house wine label?
  10. Seven Springs Wine
    7SpringsWine @thirstforwine Yes I like it, different, standoutish on the shelves, looks a bit ‘devilish’. Tim
  11. Emma Blackmore
  12. Laura Lindsay
  13. Int'l Wine Challenge
  14. Àlex Duran
    AlexDuran_ Fine! RT: @thirstforwine: http://twitpic.com/17xb65 – A new ‘retro’ Rioja label. What do you think? Like?
  15. Richie Roberts
    RichieWine Great label… RT @thirstforwine: http://twitpic.com/17xb65 – A new ‘retro’ Rioja label. What do you think? Like? (via @wineboffin)
  16. Nayan Gowda
    vinosity @WineChallenge @thirstforwine I would say more Nouveau than Deco, but I also like it a lot.
  17. Chris Carter
    ccarter126 Classy RT @thirstforwine: http://twitpic.com/17xb65 – A new ‘retro’ Rioja label. What do you think? Like?

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How about that for value for business? With a properly planned out strategy for getting input and feedback from fans, friends and consumers in general, twitter and other social media tools can be very useful without being complicated or time-consuming. And they can be fun too!

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The value of a tasting note

Copyright symbol
Image via Wikipedia

I’ve been meaning to write about this for some time, I even drafted a post, but recent events have prompted me to complete it.

What is a single tasting note worth?

Ryan Opaz of Catavino recently asked this question on twitter after a discussion we had, and it still has me thinking.

I suppose one could argue that tasting notes are worth exactly what you pay for them. In most cases, such as blogs, wine social networks and twitter, the answer is NOTHING. They are free! They are given away as they are shared by those tasting wines mainly for their own enjoyment.

But this is only part of the story. There are those sites that do charge to give you access to information such as tasting notes. In addition, even if consumers are not paying for tasting notes, that is not to say they are not “worth” something to someone.

Subscription Sites

There are sites where some of the key ‘value’ are the tasting notes on offer – not because they are tasting notes as such, but because they are buying advice (e.g. The Wine Gang) or “insider information” on the potential future value of premium wines (e.g. JancisRobinson.com on En Primeur)

There will always be a small number of people willing to pay for these sites to get this information rather than searching through multiple sites or waiting to personally taste wines they mean to buy – which may not even be possible. The question is whether there are enough of them to make a site profitable.

Social Networks

On the other hand, there are many social networks out there (e.g. Snooth, Adegga, etc.) where the tasting notes themselves are free content. They still represent value for people, but this is exchanged for attracting more friends & followers or becoming known as a reliable expert. The value is in social recognition, something some might call Whuffie or ‘Social Capital

And then there is the law …

What prompted me to write this today was the Decanter story that a journalist, Martin Isark, is suing Majestic for using his tasting note to promote a wine called “Cuvée de Richard Vin de Pays de l’Aude”. He wrote a note which apparently included the words “incredible value” in a newspaper in 2001 – and apparently Majestic have been using those words, attached to his name, ever since to promote subsequent vintages. So now, he is claiming £50,000 in damages for “‘false endorsements’ and ‘infringement of copyright’” to get them to stop according to the story (NB. I’m no lawyer, I’m only reporting information available on other sites).

Whilst I agree that the note is [arguably] false endorsement if they do not clearly show it was for a (much) older vintage, it makes you wonder how much Martin Isark thinks that endorsement is worth if the “damage” is £50,000 (as far as I know the UK law does not allow for punitive damages). I’m sure that Majestic will have sold some additional bottles of the back of the note, but that would be a LOT of bottles. And what about the benefits to Mr Isark (who, I must admit, I had not heard of before this incident)? He has had his name promoted to thousands of Majestic customers over the years – could he not have made something positive of this, offering to review (accurately and honestly) future vintages or more wines?

So, the question remains, how much is a tasting note worth?

Like any content, tasting notes have value and with the right ‘context’ there are ways to make them generate money for someone – let’s just hope it isn’t all for the lawyers, but for wine writers and drinkers instead!

[full disclosure: I am married to a lawyer, and benefit greatly from the good work that lawyers do :) ]

[UPDATE 20/11/09 14:23: On closer examination, Martin Isark answers the question on his website. The answer, at least for Martin Isark is: £15,000 PLUS 2% of sales as a royalty payment. This is astronomically high, and also makes one wonder about the potential ethical issues of journalists receiving royalties on related sales. Of course, he can name whatever price he wants, but I wonder whether anyone would really accept this value as realistic? If so, I need to start writing more tasting notes ;) ]

[UPDATE 20/11/09 14:27: inserted the word "arguably" in para 9 erroneously missed off original post!]

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