Tag Archives: Foursquare

Social Connections are still about people not stats

Small world story; as I walked towards my local coffee and sandwich shop, St. Davids in Forest Hill, I got an email to say my Foursquare mayorship had been lost to another user.

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I didn’t know this lady, but I have to admit I felt slightly affronted than I should lose this title, despite it meaning absolutely nothing, to someone else. This is my ‘hood!

My step quickened and I duly checked in as I crossed the threshold, to discover I’m still two days away from regaining the title.

I brought up her details as I scanned the room. Not only had she taken my title, but she was from Pamplona – either a tourist or temporary resident. Oh, the shame of it! The indignity.

As I waited for my coffee, I replied on twitter, jokingly, that I would soon take my title back.

I heard get phone ping next to me, then decided it would probably be better if I introduced myself now rather than have her discover later I’d been tweeting from 1 metre away.

It turns out she’s here for a short stay to improve her English, and really enjoying London. As we talk, comparing the use of social media in the UK and Spain, she mentions she happens to hang out with a very “social” crowd. I ask, as an aside, if she happens to know another person I had met via twitter and Facebook from her region, not really expecting anything. Surprisingly, it turns out they know reach other extremely well …

… and we had made a strong personal connection despite this being a city of 10 million people.

I’ve been seeing some discussion lately about whether Pinterest was “better” than Twitter, or whether Google+ will replace Facebook. This is not the point. It’s not about likes, links, RTs, etc. it is about motivating interaction with a community.

This is not about foursquare, its not about twitter or any other communication tool. It is about individuals having the means to discover common links and connections, leading to real life interactions.

It is about how you, as an individual, business or brand, decide to use them. If you don’t bother engaging with people on them, it doesn’t matter what you use, you will lose.

If you still happen to believe these offer your business no value, you may be missing out on very real benefits, but don’t just chase the “next best thing”.

(posted from my mobile, so will have to add more links later).

UPDATE (18:06 added a few links for reference)

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Facebook Deals with Wine

Another week, another bit of our world is touched by Facebook, as Facebook Deals launches in the UK as well as in Germany, France, Italy and Spain.

kid in a candy shop.
Image by rhoadeecha via Flickr

Facebook launched Facebook Places in the UK a few months ago but if you’ve never heard of it, I’m not TOO surprised. It followed the path of two much more focused players in the location-game – Foursquare and Gowalla. These two, particularly Foursquare, have been very successful social networks for users of smartphones with GPS, such as iPhones and Android devices, that allowed people not only to chat to friends, but also let them know WHERE they were.

HIDE AND SEEK

If you are not already involved, it sounds creepy. It can be! But then remind yourself that so did blogging, Twitter and Facebook itself until you became involved (as I guess you will have by now). Negative, pleaserobme games aside, these location based services offered several benefits:

  • USERS could add SPECIFIC location information to their messages to friends. When you “check-in” you are not just broadcasting a location, you are adding location information to a message. Subtle, but important difference
  • FANS could share their favourite locations, or those that they discovered, with more people in order to promote the location – doing a free marketing ‘favour’ for the location
  • BUSINESSES could reward fans by offering them discounts for their loyalty and for sharing the information with their friends
  • BUSINESSES could also gather information on who was visiting and when, what they liked/disliked and what they were interested in, in order to improve their services

Remember, you can check in and NOT broadcast every single one to the world on twitter – only do so if it adds value to the conversation!

My favourite places to check in are local shops (I want to promote local business), the better restaurants and bars I go to that have good food and wine (because that’s what a lot of my followers are interested in) and unusual locations I end up around the world. I also like to check in (and not broadcast it though twitter) in places where I might have the time to meet up with other friends also checking in – airports, events, hotels, etc.

SHOW ME THE MONEY

When Facebook arrived, it seemed natural to add these activities to the list of things you share on Facebook, but there is so much there already it got rather lost (and was never as engaging). So why would users it on Facebook instead, … and why bother trying to use more than one network?

Gowalla offers regular users virtual “items”, “pins” and “stamps” to collect. Foursquare trumped this with “Mayorships” and then moved into location- & mayorship-based special offers.

Facebook needed to do something to incentivise users to switch, and instead of building something “better” they’ve decided to appeal to our love of free stuff.

The new service, Facebook Deals adds offers to this “check in” service, and they’ve negotiated deals with Starbucks, Yo Sushi and others for the launch.

LETS SHARE SOME WINE, HERE

I encourage businesses involved in wine to take part.

  • It helps your regular customers, who obviously appreciate you, to share information about you with their friends
  • You can reward them in some way, even if it is just a personal “thank you” for this word of mouth marketing
  • You can learn more about your customers to improve your own range of wine, your events and especially your communication
  • Producers can become engaged and learn where their wines are being sold & consumed

So what will be the first wine based offer in the UK? I’m guessing it will either be a big brand that is aware enough of these opportunities and has the deep pockets and distribution in place to do something worthwhile OR it will be a small deal by a small group of locations that can move a lot faster, such as a small chain of restaurants (any takers?). I look forward to seeing who gets in there first.

Wine offers and discounts have been the supermarket’s bait for so long that consumers are already used to thinking of wine as something to look out for only when discounted, so I would not be surprised to see it.

DEAL OR NO DEAL?

What I find worrying is that if Facebook Deals succeeds it will probably kill off the early movers which will also end the altruistic value exchange which was, for some of us at least, the best bit of these services. “Why bother checking in if they’re not offering me a deal?”

It’s the UK supermarket muscle game all over again.

They tell us “it what the consumer wants”, but when they kill off all the alternatives, we don’t really have a choice.

I think I shall hold off taking part, personally, until I see how they develop it. How about you?

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